Last updated: 19/08/2026
This Privacy Policy explains how EG STORE collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us or otherwise interact with us.
- Who we are
EG STORE is a trading name of EG STORE LTD, a company registered in England and Wales under company number 13055610.
Trading/contact address: Unit 9, The High Cross Centre, Fountayne Road, London, N15 4BE
Email: cs@egstore.co.uk
Contact us
Website: https://www.egstore.co.uk/
For the purposes of applicable UK data protection law, EG STORE LTD is the controller of the personal information described in this Privacy Policy unless stated otherwise. - Personal information we collect
We may collect personal information including your name, billing address, delivery address, email address, telephone number where supplied, account username and account details, order history, products purchased, payment and transaction information, delivery information, customer-service communications, contact-form submissions, product reviews where enabled, IP address, device/browser information, website activity and cookie or analytics information.
We may also receive information from service providers involved in processing an order, payment, delivery, fraud prevention, website hosting or analytics. - How we collect your information
We collect information directly from you when you place an order, create or use an account, check out as a guest, contact us, submit a contact form or review, or otherwise provide information to us.
We may also collect information automatically through our website and receive information from payment providers, delivery carriers and other service providers where necessary to operate EG STORE. - Why we use personal information and our lawful bases
We use personal information to process and fulfil orders, take and administer payments, arrange delivery, provide customer service, administer returns and refunds, maintain customer accounts, prevent and investigate fraud or misuse, maintain website security, comply with legal and accounting obligations, establish or defend legal claims, and improve our website and services.
Where processing is necessary to fulfil an order or take steps requested by you before an order, we generally rely on performance of a contract.
Where we must retain or use information to meet tax, accounting, regulatory or other legal requirements, we rely on compliance with a legal obligation.
Where appropriate, we rely on our legitimate interests in operating, securing and improving EG STORE, preventing fraud, managing customer relationships and protecting our legal rights, provided those interests are not overridden by your rights and interests.
Where consent is the appropriate lawful basis, such as for certain optional cookies or future direct marketing, we will request consent where required. You may withdraw consent at any time. - Orders, customer accounts and guest checkout
You may be able to create a customer account or place an order using guest checkout.
When you place an order, we use the information you provide to process the transaction, communicate with you about the order, arrange delivery, handle returns or refunds and maintain appropriate business records.
If you create an account, we use your account information to provide account functionality, including access to relevant order information and saved account preferences. - Payments – WooPayments
EG STORE currently uses WooPayments to process online payments. WooPayments uses payment infrastructure and services associated with its payment partners, including Stripe.
Payment providers process information required to authorise and complete transactions and may carry out fraud, security and regulatory checks.
EG STORE does not intend to store your full payment card number or card security code on its own website systems. Where a payment provider offers you the option to save payment details for future purchases, those details may be stored or tokenised by the relevant payment provider in accordance with its own privacy and security practices.
We may retain transaction references, payment status, payment method information and other records necessary to administer an order, refund, dispute or accounting requirement. - Delivery providers
To deliver your order, we may share necessary information such as your name, delivery address and relevant contact details with delivery providers.
Depending on the order, EG STORE may use Royal Mail, Evri, UPS or another suitable delivery provider. We select carriers according to factors such as destination, parcel size, weight, service availability and delivery requirements.
Delivery providers may process your information under their own privacy terms when providing delivery and tracking services. - Website hosting and technical services
Our website is hosted using services provided by IONOS. Hosting and technical providers may process limited personal information, server logs, IP addresses and technical information as necessary to host, secure, maintain and operate the website.
We may also use WordPress, WooCommerce and related extensions or service providers to operate our online store. - Contact forms and customer service
If you contact EG STORE or submit a contact form, we may collect your name, email address, message and any other information you voluntarily provide.
We use this information to respond to enquiries, provide customer service, deal with orders or complaints, and maintain appropriate records of our communications. - Product reviews
EG STORE may enable product reviews on the website. Where reviews are enabled, we may collect and publish information associated with a review, such as your chosen display name, rating and review content.
We may restrict reviews to verified purchasers and may moderate reviews for fraud, spam, unlawful content or breaches of our website terms.
Do not include sensitive or unnecessary personal information in a public review. - EG STORE uses Google Analytics to help us understand how visitors use our website and to improve its performance, content, navigation and usability. Google Analytics may collect information about how you interact with our website, including pages viewed, website interactions, device and browser information, approximate location derived from technical information, traffic sources and other usage information. We may use Enhanced Measurement features provided by Google Analytics to measure interactions such as page views, scrolling, outbound link clicks, site searches, file downloads and other supported website activity.Where consent is required for analytics cookies or similar technologies, these technologies will only be used in accordance with your cookie choices. You can manage or withdraw your choices using the cookie settings available on our website. Further information about the analytics cookies and technologies used by EG STORE, including their purposes and duration, is available in our Cookie Policy.
- Marketing
EG STORE does not currently send optional email marketing or operate a marketing newsletter.
We may send service communications that are necessary for an order or customer relationship, such as order confirmations, dispatch notifications, account messages, returns information and responses to enquiries. These are not marketing messages.
If we introduce newsletters or promotional email marketing in the future, this Privacy Policy will be updated and we will provide any required choice or consent before using personal information for that purpose. - Cookies
Our website uses cookies and similar technologies for functions such as website operation, security, customer sessions, baskets and checkout. Other cookies may be used for analytics or optional functions.
Please see our separate Cookie Policy at https://www.egstore.co.uk/cookie-policy/ for information about the cookies and similar technologies we use and how you can manage your choices. - Who we share personal information with
We may share personal information where necessary with payment processors and payment partners; delivery and logistics providers; website hosting and technical providers; WordPress/WooCommerce service providers; analytics providers; fraud-prevention and security providers; professional advisers, accountants or bookkeeping providers where required; government, tax, regulatory, law-enforcement or judicial authorities where legally required; and other service providers reasonably necessary to operate EG STORE.
We only share information that is reasonably necessary for the relevant purpose. Some recipients act as processors on our behalf, while others may act as independent controllers under applicable data protection law. - International transfers
Some technology, payment, hosting or analytics providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by applicable UK data protection law, which may include relying on UK adequacy regulations or appropriate contractual and organisational safeguards.
You may contact us at cs@egstore.co.uk if you require further information about safeguards relevant to an international transfer. - How long we keep personal information
We do not keep personal information indefinitely merely because it may be useful in the future. We retain different categories of information for periods appropriate to the purpose for which they are held and applicable legal requirements.
Order, invoice, payment and transaction records may be retained for at least six years, or longer where reasonably necessary to meet tax, accounting, legal, fraud-prevention or dispute-resolution requirements.
Customer account information may be retained while the account remains active and for an appropriate period afterwards, taking account of order history, legal requirements and potential disputes.
Customer-service and contact-form communications are retained for a reasonable period according to the nature of the enquiry, order or potential dispute.
Payment information is retained in accordance with the requirements and systems of the relevant payment provider. EG STORE does not intend to retain full payment card numbers or card security codes on its own systems.
Analytics information is retained according to our analytics configuration and applicable Cookie Policy.
We periodically review the information we hold and delete or anonymise personal information that is no longer reasonably required, except where continued retention is required or permitted for legal, tax, accounting, fraud-prevention, security or dispute-resolution purposes. - Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet service can guarantee absolute security. You are responsible for keeping your customer-account password confidential and should contact us if you believe your account has been accessed without permission. - Your data protection rights
Depending on the circumstances and the lawful basis for processing, you may have rights to request access to your personal information; request correction of inaccurate or incomplete information; request erasure; request restriction of processing; object to certain processing; request data portability; and withdraw consent where processing is based on consent.
These rights are subject to conditions and exemptions under applicable law. We may need to verify your identity before responding to a request.
To exercise a data protection right, contact cs@egstore.co.uk. - Your right to object
YOU HAVE THE RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTERESTS IN CERTAIN CIRCUMSTANCES.
YOU ALSO HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE USE OF YOUR PERSONAL INFORMATION FOR DIRECT MARKETING. EG STORE DOES NOT CURRENTLY OPERATE OPTIONAL EMAIL MARKETING, BUT THIS RIGHT WILL APPLY IF SUCH MARKETING IS INTRODUCED. - Complaints and the Information Commissioner’s Office
If you have a concern about how EG STORE uses your personal information, please contact us first at cs@egstore.co.uk so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
ICO website: https://ico.org.uk/
Telephone: 0303 123 1113
Postal contact details are available from the ICO website. - Information required to place an order
Certain information, including your name, billing information, delivery address, contact information and payment information, may be required to enter into or perform a contract with you.
If you do not provide information required to process payment, deliver an order or comply with legal requirements, we may be unable to accept or fulfil your order. - Automated decision-making and fraud prevention
Payment and fraud-prevention providers may use automated systems to assess transactions for fraud, security or payment risk.
EG STORE does not currently intend to make solely automated decisions about customers that have legal or similarly significant effects independently of the systems used by its payment or fraud-prevention providers.
If our use of automated decision-making materially changes, we will update this Privacy Policy as required. - Children
EG STORE does not specifically target its services at children and does not currently sell age-restricted products.
If we become aware that personal information has been provided in circumstances where additional protections for children apply, we will take appropriate steps in accordance with applicable law. - Changes to this Privacy Policy
We may update this Privacy Policy when our business, website, service providers, analytics, marketing practices or legal obligations change.
The current version will be published on our website with the date of the latest update. Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals before beginning the new processing where required. - Contact us
For privacy questions or requests, contact:
EG STORE / EG STORE LTD
Email: cs@egstore.co.uk
Trading/contact address: Unit 9, The High Cross Centre, Fountayne Road, London, N15 4BE
Contact us